Key Findings

Welcome to the 19th Annual 3rd Party Logistics Study. This report identifies trends and explores how both 3PLs and shippers are working together to improve and enhance their businesses and supply chains. This year’s report explores the following topics:

  • Current State of the Market: Explores trends in shippers’ use of outsourced logistics services and the dynamics of 3PL-shipper relationship.
  • Special Focus Topics: An in-depth view of the survey and research responses across key areas for this year’s study.
    • Omni Channel
    • Strategic Workforce Management
    • CRM and Mobile Technologies
    • Mexico
  • Strategic Assessment: A brief look at four new topics that arose from the research, interviews, and workshops:
    • Evolution of the 3PL Business Model: New Competition
    • Supply Chain Risk Management
    • The Intensifying Truck Driver Shortage
    • Working Corporate Social Responsibility Into the Supply Chain