From the Current State of the 3PL Market section, 2012Third-Party Logistics Study:

“Perhaps due to the globally volatile business environment, the percentage of shippers outsourcing international transportation declined from 84% in 2009 to 75% in 2010, and now has increased slightly to 78%.”

and

“While 69% of shipper respondents are satisfied with the openness, transparency, and communication received from 3PLs, only 62% of 3PLs are satisfied with these characteristics in their relationships with customers.”

To more clearly understand the context in which these statements were made, take a look at the full report.