The right talent is essential to driving innovation and managing potential supply chain disruptors. In last year’s 2012 16th Annual 3PL Study, shippers and 3PLs agreed that having the right people and leadership in place would be the number one driver of their companies’ success over the next five years.

Top tools used by 3PLs and shippers to mitigate supply chain disruptions include employee training, talent management, and internal and external certifications, and many plan to invest accordingly. Talent is also essential to support the growing demand for logistics innovation. Both 3PLs and shippers have been investing in their IT talent strategies in recent months.